Frequently Asked Questions
Products & Quality
What does it mean that your products are "clean label"?
“Clean label” means our snacks are made with simple, natural ingredients you can trust. No GMOs, no added sugar, no preservatives, no artificial flavours, and no artificial colours.no additives, just real fruit, real yogurt, and pure goodness.
Where do your products come from, and are they certified?
Our products are made in Malaysia by an award-winning brand with over 20 years of experience and are certified to the highest international standards, including MeSTI, GMP, HACCP, HALAL, Kosher, BRC, ISO, and SMETA.
In addition, all of our products are tested and registered with Abu Dhabi government authorities and have undergone laboratory testing at the Abu Dhabi Quality and Conformity Council (QCC). This ensures that every pouch you enjoy in the UAE meets the strictest standards of safety, quality, and compliance.
Why should I choose freeze-dried snacks over regular chips or biscuits for my kids?
Unlike fried or baked snacks, freeze-dried snacks preserve up to 97% of nutrients from real fruits and yogurt. They are crunchy, fun, and healthy — giving your kids real nutrition without the guilt.
What makes Little Fingers snacks unique in the UAE?
We are the first and only brand in the UAE to offer freeze-dried fruits and freeze-dried yogurt snacks for babies from 10 months and up. Specially crafted for little ones, they are safe, quick-dissolving, and free from added sugar, preservatives, artificial additives & colours and GMOs
Can adults enjoy your snacks too?
Absolutely! Our ALOR Signature line is perfect for adults and families looking for tasty, healthy alternatives to chips and sweets. Whether on-the-go, at the office, or during movie nights — they’re a smart snack for all ages.
Can I use your fruits in cooking or baking?
Absolutely! Our freeze-dried fruits are great for smoothies, yogurt bowls, cereals, baking, or even as toppings for salads and desserts.
Do you offer bundles or family packs?
Yes. We provide single packs and multipack/bundle options for better value. Check our shop page for current offers
Orders & Service
What are the delivery charges and timeframes?
- We offer FREE DELIVERY across the UAE for orders above AED 200.
- For orders below AED 200, a delivery charge of AED 28 applies.
- For remote areas, delivery is available once a week.
- Orders placed before 2:00 PM qualify for next-day delivery.
- Orders placed after 2:00 PM will be delivered on the following business day.
- Next-day delivery does not apply on Sundays or public holidays, and delivery times may vary depending on courier schedules.
What is your return and refund policy?
- Returns must be requested within 2 days of receiving your order.
- Only items that are damaged, defective, or incorrect are eligible for return.
- If there is any damage to the packaging on delivery, contact us immediately at our customer service number and provide a picture of the damaged product within 24 hours of delivery.
- Returned items must be unused, unopened, and in original packaging with proof of purchase.
- Refunds are issued to the original payment method within 10–14 business days after inspection.
- Delivery charges are non-refundable, unless the item is wrong or defective.
- Opened or partially consumed food items cannot be returned for safety reasons.
- For support, contact us at Support@alorsignatureuae.com or WhatsApp +971 50 280 0878
- Customer service hours: Mon–Thu 8:30 AM–5:00 PM | Fri–Sat 8:30 AM–12:00 PM.
Can I cancel or change my order?
- Orders that have already been processed or shipped cannot be cancelled or modified.
- If you need to make changes, please contact us immediately after placing your order, and we will do our best to help if it has not yet been processed.
What payment options do you offer, and is my payment information safe?
We offer several secure payment options for your convenience:
- Credit Card / Debit Card
- Apple Pay / Google Pay
- Cash on Delivery (COD) – available across the UAE.
- Bank Transfer – available for bulk or B2B orders (contact us for details).
All payments are processed securely, and we do not store your full card details. Transactions are encrypted to ensure the highest level of protection.
Business-to-Business
Do you offer B2B (Business-to-Business) partnerships?
Yes. In addition to retail customers, we also work with business partners across the UAE and GCC. Whether you are a supermarket, retailer, distributor, nursery, school, café, or hospitality business, we can provide tailored solutions, bulk orders, and attractive partnership opportunities.
To learn more, visit our B2B Partnerships Page
management@fytradinguae.com/