At F&Y General Trading L.L.C., your satisfaction is our priority.
If you are not fully satisfied with your order, we accept returns under the following conditions:

Return Window:

  • Returns must be requested within 2 days from the date you receive your order.
  • Requests made after this period will not be accepted.

Eligible Returns:

  • Products that are damaged, defective, or incorrect upon delivery.
  • If there is any damage to the packaging on delivery, contact us immediately at our customer service number and provide a picture of the damaged product within 24 hours of delivery.
  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.
  • Returns must be requested within 2 days from the date you receive your order.
  • Requests made after this period will not be accepted.

Refund Process:

  • Once the returned item is inspected and approved, we will process a refund to the original payment method.
  • Refunds will be completed within 10–14 business days.
  • Delivery charges are non-refundable, unless the return is due to our error (wrong or defective item).

Exclusions:

  •  Opened or partially consumed food items cannot be returned for health and safety reasons, unless defective at delivery.

If you have any queries about online matters, please contact us:

📧 support@alorsigantureuae.com

📱 WhatsApp: +971 50 280 0878

🕒 Customer Service Hours:

  • Mon – Thu: 8:30 AM – 5:00 PM
  • Fri – Sat: 8:30 AM – 12:00 PM